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Virtual Front Office (VFO)

Cellnext VFO (Virtual Front Office) ServiceĀ is your virtual front office hosted securely in cloud telephony environment.

VFO Service connects you with your customers 24 x 7. Greet the callers with a personalised welcome message, manage call extensions, leave a voicemail, manage call logs and recording in real-time.

VFO Service provides, among many other things, a way for an external caller to be directed to an extension or department served by a PBX system without using Direct Inward Dialling or without switchboard attendant assistance.

Benefits

To be the most preferred Telecom solutions provider in India and abroad.

  • Saves Front Office Space, Manpower and Infrastructure Costs
  • Connects you to your customers 24x7 even when you are not in office. No leads lost!
  • Makes it possible to attend Multiple Calls at a time. No Busy Lines.
  • Manages your official calls in a professional and consistent manner through Professional Automated Prompts
  • Can be made LIVE on both a Mobile Number or a Landline Number
  • Call Recording Feature and Voice Mail Features available
  • Full Track of the process and MIS available at all times through Online GUI